In continuation to the previous post that explained little about what "change management" course requires, please find this PPT gives you an extensive way to handle groups on change. We have to understand the needs for change and manage direction that people coping effectively with it by developing soft skills. If the change is unsettled, the manager coherently needs to settle with influence.
I suggest you to go through the part I before viewing this presentation. Please click here and read
Leading & Managing Change - 2